1. Digital Nature of Product
Invoice360 provides digital software solutions. Once a product is downloaded, activated, or a subscription is confirmed, it is considered delivered and consumed. As such, refunds are generally not available.
2. Refund Eligibility
Refunds may be considered only under the following circumstances:
- Duplicate payment was made for the same subscription.
- Technical issues prevented access to the software despite valid payment.
- Unauthorized charges proven to be accidental or fraudulent.
- Subscription cancellation in accordance with Google Play or Apple App Store terms.
Please note: Final approval and processing of refunds are managed by Google Play / Apple Pay and may vary based on their refund guidelines.
3. Subscription Cancellation
If you wish to cancel your subscription, you may do so by:
- Managing your subscription directly in the Google Play/ Apple App Store
4. Refund Request Timeline
All refund requests must be submitted within 7 days of purchase. Requests made after this period cannot be processed.
6. Account Deletion
If you wish to delete your account and all associated data, please send a request from your registered email ID to admin@invoice360.ca.
Once we receive your request, your account will be permanently deleted within 7 business days. Please note that this action cannot be reversed.